Many people believe that once they’ve completed a software project and have their new piece of software that this is the end of the story. They think of software as a simple product rather than an ongoing service. In one way they are right – a piece of software is a product and the bulk of it will be built during an initial project.
However, software support services are essential for any business that wants their software to work for their business. Software support covers a few main areas:
- Software support deals with the ongoing security of your software and your business, making sure that any cyber risks are mitigated and dealt with and that your software is never vulnerable.
- An ongoing software support contract ensures that you don’t get stuck with bugs or errors. If your software has errors, it certainly won’t be popular or sustainable for running your business. Your software support time means that errors will be dealt with as and when they come up, keeping your software high quality for many years.
- A part of software support is also the development of new features. These may not be big enough changes to warrant commissioning a whole new project, just incremental improvements that you need as your business changes. Software support means you can have a rolling programme of improvements to keep your software relevant as your business evolves.
The right software partner
The chances are that if you’ve chosen the right software partner they will know a lot about your business by the time they’ve finished your project. Hopefully they talked to you before the work started about software support and the budget you would need to put aside for it. To truly get return on investment from a piece of software, a support contract is a must for any tech-savvy business.